If you encounter issues connecting to your FTP account using FileZilla, the following information may help you resolve the problem.
Response: 530 Login authentication failed
Response: 530 Login authentication failed
Error: Critical error
Error:Could not connect to server
If you see this error, it means you’ve entered an incorrect username, password, or host. To resolve this, follow the steps in this tutorial to reset your login credentials.
Additionally, ensure that your domain name is pointing to your hosting account. This is done by configuring your domain’s DNS A record to point to your hosting account’s IP address.
Response: 421 Sorry, cleartext sessions are not accepted on this server
Response: 421 Sorry, cleartext sessions are not accepted on this server
Error: Could not connect to server
If you encounter this issue, ensure that FileZilla is configured with the following settings:
Protocol: FTP protocol
Encryption: Require FTP over explicit TLS/SSL
Logon Type: Normal
Timeout: Set to 20 seconds of inactivity
To configure FileZilla
- Open the Site Manager.
- Click the ‘New Site’ button.
- Change the Encryption to ‘Only use plain FTP (insecure)’.
- Set the Logon Type to Normal.
- Enter the host address, username, and password, then click ‘Connect’
Response: 500 unrecognized command
Response: 500 unrecognized command
Error: Could not connect to server
This error may be caused by an incorrect port setting. To resolve it, ensure that you are using port 21 for FTP connections.
Response: 331 User savsuq2b1 OK. Password required
Error: Connection timed out
Error: Could not connect to server
If you encounter this error, verify that your login details (username and password) are correct. If the credentials are accurate, you should check if there are any firewalls or antivirus programs blocking the connection. Try disabling them temporarily and test the connection again to see if that resolves the issue.
Response: Connection timed out (Failed to retrieve directory listing)
Error: Connection timed out after 10 seconds of inactivity
Error: Failed to retrieve directory listing
This issue may be caused by a firewall or antivirus program that is blocking the file transfer. Try disabling these and testing the connection again.
Additionally, FileZilla has a default timeout setting that may close the transfer if it takes too long. If disabling the firewall doesn’t resolve the issue, try increasing the timeout setting in FileZilla. To do this, go to Edit → Settings → Connections, and then adjust the timeout value to a higher number.
Connection attempt failed with EAI_NONAME
Full error: Connection attempt failed with ‘EAI_NONAME’ Neither nodename nor servname provided, or not known.
If you encounter this error, it indicates a name resolution issue. The Host you are trying to connect to may be incorrect, or your domain might not be properly pointed to the correct DNS.
To resolve this, double-check for any spelling mistakes in the host address. If the domain is still not resolving, try using the server’s IP address instead of the domain name to see if the connection works.
